FAQ
Frequently Asked Questions
How is the sample collection process handled?
We offer free on-site or off-site sample collection within the Klang Valley. For locations outside the Klang Valley, kindly contact our office for further arrangements and assistance.
What is the turnaround time for analysis?
The standard turnaround time for analysis is 5 to 7 working days from the date we receive and register the sample.
What happens to the remaining sample after testing?
The remaining sample is usually kept for 30 days in case retesting or verification is needed. After that, it may be discarded according to our laboratory’s policy. If you would like to keep the remaining, please inform us in advance.
